Plantronics Mobile Communications


As part of an ongoing relationship, Plantronics reached out to Character to develop a new packaging system for their next generation of mobile communications products that would extend across their good, better, and best product tiers. The exploration would include all aspects of the packaging, from structure, design, and messaging through to materials selection and printing techniques.

The new system needed to be sufficiently versatile to accommodate a variety of current and future products and display clear differentiation, both visually and structurally, between the different product tiers. The packaging also had to stand out in a highly competitive retail environment.


Character and the Plantronics internal Industrial Design team recommended that the company change the way they displayed products, adopting a photorealistic rendering approach. This enabled the Character team to emphasize the product design, minimize reliance on plastic materials, and have greater control over lighting and in-store presentation.

In developing the messaging strategy, Character recommended Plantronics lead with the product name and simplify the shopping experience using clear and focused messaging. To create differentiation across the three pricing tiers, we used a combination of varying materials and printing techniques.


The result was an entirely new design that was clean, sophisticated, and positioned Plantronics in a much more consumer-friendly light.

The project culminated with a packaging guidelines—a reference tool that the Plantronics team could use to extend the new system to all current and future products.

The new packaging system successfully launched to a global audience and is currently available in most big-box retailers, including, most recently, Apple stores in the US.